IBM® Business Process Manager – for IBM Security Solutions

MY ROLE: Principal UX/UI Product Designer on a global team of 30

This was a comprehensive business process management platform. Researching, I performed a UX audit to illustrate convincingly the shortcomings of existing design and confirm the lack of user and management requested features.The BPM needed to provide a robust set of tools to author, test, and deploy business processes, as well as allow full visibility and insight to managing those business processes for various departments such as Security, Sales, Marketing, and HR
The learnings from the UX audit were followed by iterative ideation of design possibilities getting constant feedback from the global team. I also created sketches of improved design features to get quick buy-in from key product team members to proceed with application redesign; and conducted multiple interviews with key global users to prioritize and incorporate their feedback.
With team approval, I designed mobile first (following branding quidelines, creating a color palette, font hierarchy and styles) in interactive prototypes, showing new and previous features in a full version. After presenting numerous prototypes to product owners and clients, consensus was reached on definite version of the application. This allowed me to design key pages of the application, including a new 'Request for Service' section for IBM Security.

RESULTS: The actual build would be done by an outside agency. The project was deemed highly successful with very positive feedback from management and stakeholders.